Today’s appliances and their embedded electronics are more sophisticated than ever — they are also in more need of protection from power surges that can cause permanent damage.
As Florida residents, where storms and lightning occur year-round, we're all familiar with the threat of major storms and the surges and outages they produce. Let our surge protection plan help protect your home appliances against power surges that can enter your home through your electric meter.
If you have experienced power surge damage due to the failure of the surge protector to properly perform, the steps below will walk you through the claim process.
Follow these steps to start your claim:
If there are questions, you will be contacted within 1 week after the evaluation. In some cases, Gulf Power will send a technician to your home to remove the device for lab testing. If the device is removed, our technician will replace it with another device.
Gulf Power generally settles claims within 4 weeks of a completed claim and mails a check for the covered amount at such time. If you have questions regarding the status of your claim, call (833) 919-0945.
If you are currently enrolled in the Premium Surge legacy surge protection program, follow the above instructions and return claim form within 14 days using the Premium Surge Claim form.
Sources: Lightning Protection Institute, Insurance Information Institute and NOAA
Power strips aren’t enough to protect your home’s technology. With Basic Plus Surge Protection, a state-of-the-art surge protector is installed directly at your electric meter and serves as your home’s first line of defense to home appliances against lightning-related or other damaging surges.
We offer high quality, properly applied surge protection devices that afford the ultimate in total equipment protection. Most point-of-use devices sold in stores provide limited protection to only those devices plugged into them. We will provide the highest quality surge protection. We will install it correctly. You will be protected. If surges do breach the system, the protected equipment will be repaired or replaced because it is backed by an industry-leading manufacturer's warranty.
Our Basic Plus plan eliminates surges through the electric line. However, surges may enter the home through other means, via a remote building (garage or workshop) electrically attached to the house, swimming pool pump, outdoor lights, etc. Because of this, the Institute of Electrical and Electronic Engineers (IEEE) recommends the additional use of power strips to enhance protection for sensitive electronic equipment.
Basic Plus Surge Protection Program Eligibility
Certain billing restrictions may apply. Customer must be current on payments for new enrollments.
No, unless your electric meter is inaccessible from outside. Your power will be disconnected for a brief period of time during installation. Electronic clocks will have to be reset after the installation is complete. No appointment is necessary.
Yes. Installation is free and there is no service call charge or deductible.